Returns & Refund Policy

Effective date: January 1, 2026 · Last updated: January 1, 2026

We want you to be satisfied with your purchase. Because Nodexi sells digital products that are delivered electronically and can be accessed or downloaded immediately, this policy explains when refunds apply, what is non-refundable, and how to request a refund. It forms part of our Terms of Service and does not affect any statutory rights you may have under applicable consumer law.

1. Digital products

All Nodexi products — API credits, prompt packs, skill packs, datasets, templates and developer tools — are digital and are delivered to your email after payment. By purchasing and accessing or downloading a product, you acknowledge that delivery begins immediately. Prepaid API credits are redeemable only for Nodexi's own platform services; they have no cash value, are not redeemable for cash, and are not transferable between customers or accounts.

2. When refunds apply

We will review a refund request where:

• you were charged but never received your product, and we are unable to deliver it;
• the product is faulty, materially not as described, or does not work as advertised, and we cannot fix or replace it within a reasonable time;
• you were charged more than once for the same item, or made a clear duplicate or accidental purchase that has not yet been used or downloaded.

3. Non-refundable items

Because products are digital, the following are generally not refundable once delivered, except where they are faulty or not as described:

• API credits that have been redeemed or partially consumed;
• files, prompt packs, datasets, templates or tools that have already been downloaded or accessed;
• custom or made-to-order packs and datasets produced to your specifications; and
• items clearly marked as non-refundable or final sale.

4. How to request a refund

Email sales@nodexi.top with your order reference, the item concerned, and the reason for your request. Please contact us within 14 days of purchase so we can review it promptly. We may ask for details (such as the error you encountered) to verify the request.

5. How refunds are issued

Once approved, refunds are issued to your original payment method, typically within 5–10 business days of approval, depending on your payment provider. We will let you know the outcome of your request by email.

6. Order cancellations

You may cancel an order before the product has been delivered or, for manually prepared items, before preparation has started — contact us as soon as possible. Once a digital product has been delivered, accessed, or downloaded, the refund rules above apply instead.

7. Chargebacks

If you have a problem with an order, please contact us first — we aim to resolve issues quickly and fairly. Initiating a chargeback without contacting us may delay resolution. We keep records of delivery and access to respond to payment disputes.

8. Contact

Questions about returns or refunds can be sent to sales@nodexi.top or Nodexi Agentics, LLC, 3037 Masters Point, Castle Rock, CO 80104, United States.